BA&SH, Concession Manager, Full Time, Permanent
BA&SH, Concession Manager, Full Time, Permanent
GET TO KNOW US
Contemporary and emblematic house of the affordable luxury sector; ba&sh has been offering a free, feminine and Parisian style through an authentic and international brand, since 2003.
Ba&sh is firstly a friendship story. A friendship between two women, Barbara & Sharon, who associated their names to the creation of ba&sh, with one goal: creating their dream wardrobe. A wardrobe designed outside of the box by women, for women.
KNOW THE ROLE
The Concession Manager is the brand’s ambassador, they welcome customers, serve them and support them, along with sales assistants, and model exemplary conduct at all times. They are responsible for developing sales and for the excellence of the service offered in the point of sale for which they are responsible. They act to stimulate its activity, track its performance and respect the rules. They recruit, manage, motivate and support the development of their team. They are accountable for good stock management and the optimisation of the sales space, the quality of product displays and rigorous respect of operational procedures. They are in regular and frequent contact with teams at HQ (Sales, HR, etc.). These many and varied responsibilities require multiple skills.
Key resposibilities:
Super salesperson:
Grow the turnover: Welcome customers and understand their needs, guide them to suitable products and collections, deal with payment and encourage client loyalty
Participate in developing cross-channel: welcome customers, promote additional sales, etc.
Monitor the cash desks and be responsible for banking
Keep an eye on their team’s sales indicators and carry out the daily activity launch.
Coach and First Manager of the point of sale:
Transmit their knowledge and skills to their team through briefings and training
Motivate and encourage the team to reach common objectives for sales development
Skills and action: Apply internal procedures and defined action plans and ensure they are respected
Delegate tasks in a meaningful way, follow up and check how they have been carried out
Point of sale administration manager:
They will participate in and supervise all “non-sales” activities linked to the organisation and functioning of the point of sale:
Upkeep of the point of sale and merchandising
Keep the point of sale clean and attractive
Execute merchandising instructions and commercial operations according to the guidelines
Stock management:
Take delivery of and check parcels
Put away, or oversee the putting away of, products on the sales floor or in the stockroom
Put security tags on the articles and check both the tagging and that general security guidelines are respected. Monitor the merchandise against theft and ensure staff also monitor it
Organise rolling inventories
Be aware of the stock level, restocks, and shrinkage rate
HR duties:
Participate in recruitment
Establish schedules for the team and manage their working hours
Collect and pass on the necessary information for creating employment contracts and pay
Brand ambassador
They are responsible for the brand’s high end image both internally with employees (employer image) and externally
They must be an example for their team members at all times
To always meet our customers expectations as well as possible, BA&SH are currently looking for an Assistant Manager in Brown Thomas Dundrum as an ambassador of our brand, you will be in charge of the following missions: Provide an outstanding customer service, driving and maximising sales and building customer loyalty.
Supports staff results by communicating job expectations and planning
Communicate on the brand image and business goals
You will ensure sales targets are met and will work in direct relationship with your concession manager
Maintain store standards and ensure the BA&SH gudelines are followed at all times
Helps to coach, train and motivate employees
Aids in developing, coordinating and enforcing systems, policies, procedures and productivity standards
KNOW WHAT WE’RE LOOKING FOR
Brand ambassador
They are responsible for the brand’s high end image both internally with employees (employer image) and externally
They must be an example for their team members at all times
Skills required for the post
KPI:
T/O
Average basket
UPT
DI rate (shrinkage)
Skills/Knowing how to get things done
Have an in-depth knowledge of sales technique, the spontaneous approach, complementary sales and how to encourage customers to return
Be able to promote a dynamic commercial approach and unity to attain their objectives
Know how to organise a point of sales according to Management’s strategy and recommendations
Know how to apply sales and management methods and have them respected
Soft skills:
Leadership
Presents well
Convincing
Resilient and dynamic
Is a good example and good teacher
Meticulous administration
Initiative taker
We are looking for a fashion enthusiastic person, with a prior manager experience. You have great interpersonal skills and you like to advise people on their look. You may already know BA&SH and are thrilled to e a part of our adventure. Diversity in all its forms enriches exchanges and the working environment. If you want to join a growing brand with a real philosophy, send us your application! BA&SH is waiting for you!
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.