Senior Business Analyst

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

Brown Thomas Arnotts is seeking a strategic and commercially focused Senior Business Analyst with extensive retail expertise, strong change leadership and exceptional stakeholder management skills to drive business transformation and support continued growth. This is a highly visible role that sits at the intersection of business and technology, partnering with senior stakeholders across Warehousing, Supply Chain, Buying, Merchandising, Retail Operations, Finance, Digital and Technology to deliver initiatives that enhance operational efficiency, improve customer experience and strengthen commercial performance.

The successful candidate will lead the analysis, design and delivery of complex business transformation initiatives, acting as a trusted advisor to business leaders, translating strategic objectives into practical, value-driven solutions. With a strong focus on digital transformation and data-led decision-making, the successful candidate will identify opportunities to leverage AI, automation and advanced analytics, optimise end-to-end business processes and ensure the successful implementation and adoption of sustainable change across the organisation.

Key Responsibilities:

Business Analysis & Solution Design

• Lead discovery, requirements gathering, process mapping, and business analysis activities for strategic transformation programmes

• Define and document current and future-state business processes across warehouse operations, buying, merchandising, and supply chain

• Facilitate workshops with business stakeholders to identify pain points, opportunities, and solution requirements

• Develop business cases, benefits frameworks, and value realisation plans for key initiatives

• Collaborate with technology teams and solution providers to ensure business requirements are translated into effective solutions

• Support solution design, testing, and implementation activities to ensure alignment with business objectives

Warehousing & Supply Chain Transformation

• Drive initiatives focused on warehouse optimisation, inventory management, stock accuracy, fulfilment, logistics, and distribution operations

• Analyse warehouse processes and systems to identify efficiency improvements, cost reduction opportunities, and service enhancements

• Support the implementation and optimisation of Warehouse Management Systems (WMS), inventory solutions, and related technologies

• Ensure seamless integration between warehouse operations, merchandising, eCommerce, and store fulfilment activities

Buying & Merchandising Excellence

• Partner with Buying and Merchandising teams to enhance forecasting, assortment planning, allocation, replenishment, inventory management, and trading processes

• Support the development of solutions that improve stock availability, minimise markdown exposure, and optimise inventory performance

• Identify opportunities for process standardisation and automation across merchandising and commercial operations

• Ensure operational and technology changes support strategic commercial objectives and customer demand

Change Management & Adoption

• Lead business readiness and change impact assessments for transformation initiatives

• Develop stakeholder engagement, communication, and adoption plans to support successful business change

• Work closely with business leaders to manage organisational impacts and ensure smooth transition to new ways of working

• Identify risks, dependencies, and resistance to change, developing mitigation strategies where required

• Champion continuous improvement and embedding of best practices across the organisation.

Stakeholder Management & Leadership

• Build strong relationships with senior business stakeholders across Buying, Merchandising, Warehousing, Supply Chain, Retail Operations, Finance, and Technology

• Act as a trusted advisor, providing insight, challenge, and recommendations to support strategic decision-making

• Facilitate senior stakeholder workshops, steering committees, and governance forums

• Influence and align cross-functional teams to deliver business outcomes in a complex retail environment

KNOW WHAT WE’RE LOOKING FOR

• 8+ years' experience in Business Analysis, Business Transformation, or Process Improvement roles

• Proven experience delivering large-scale business and technology transformation programmes within retail environments

• Strong experience across warehouse operations, supply chain, inventory management, logistics, and distribution processes

• Deep understanding of retail Buying and Merchandising functions, including forecasting, allocation, replenishment, assortment planning, and stock management

• Demonstrated success in leading organisational change and business adoption activities

• Experience working with retail technology platforms, ERP, WMS, merchandising, and inventory management solutions

• Experience working within omni-channel retail environments is highly desirable

• Degree in Business, Technology, Supply Chain, Operations, or a related discipline

• Certification in Business Analysis (IIBA CBAP, BCS, PMI-PBA or equivalent)

• Change Management certification (PROSCI, APMG, or equivalent) preferred

• Lean Six Sigma certification desirable

KNOW WHAT’S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary

• Contributory Pension Scheme

• Competitive annual leave entitlement

• Team Member discount across the world’s most iconic brands

• Recognition Days for Volunteering & Wellbeing

• Wellbeing Initiatives

• Extensive Learning & Development Offerings

• Leading Talent Programmes

• Flexible Working Model

• Additional Benefits

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation.