Backed by Max Levchin, this startup wants to solve e-tailers’ returns nightmare

Shopping online is easier than ever, thanks to services such as same day delivery, “buy now, pay later” and real time shipping updates. Returning an item, however, isn’t always a seamless process. Customers often have to print a return label (“who owns a printer these days?”, wonders the average Millennial), pay for the costs of sending the items back, not to mention waiting several days -- sometimes even weeks -- to receive a refund.