Click and Collect news and archive

Marks & Spencer relaunches click and collect

Months after encountering a major cyberattack, British department store Marks & Spencer has relaunched its click and collect service. The retailer made the announcement on its social media platforms, where it stated that customers were now once again able to make orders online for collection in stores across the UK, as well as return online...

Retail

Primark continues to expand its click-and-collect service

Value fashion and homeware retailer Primark is continuing to expand its successful click-and-collect service to another 50 stores by year-end, as well as adding menswear and homeware to the offering for the first time. Primark will expand click-and-collect to 54 more stores before the end of this year, as the retailer marks its 50th year on the...

Retail

Primark expands click-and-collect to womenswear

Value fashion and homeware retailer Primark is expanding its click-and-collect service to include womenswear for the first time from September 13. The expansion means that up to 1,000 womenswear products will be available to shop online, joining the kidswear and nursery products already part of the click-and-collect trial service. This means...

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Retail

Primark rolls out click-and-collect in London

Primark has expanded its click-and-collect trial to 32 more stores, allowing consumers in Greater London to buy online from the fashion retailer’s extensive range of kids’ and nursery products for the first time. The click-and-collect trial, which launched in November 2022, started with 25 stores across the North West of England, South and West...

Retail

M&S rolls out 'Bring Your Own Bag' initiative for click-and-collect

Marks & Spencer is looking to remove 10 million units of plastic annually by rolling out its 'Bring Your Own Bag' (BYOB) initiative for click-and-collect to reduce packaging. The BYOB initiative will roll out to 251 M&S stores, following a successful trial at 16 stores, which removed more than 109 thousand units of plastic over seven months. The...

Retail

Demand for new click and collect service crashes Primark website

High demand for Primark’s click and collect service forced the British retailer’s website to crash on Monday. The trial service, which is initially available in 25 UK stores and launches with childrenswear, is a result of the company losing 1 billion pounds in sales during the pandemic, when it did not offer pick-up or delivery options and...

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Retail

Click-and-collect worth over 42 billion pounds in the UK this year

The click-and-collect economy will be worth 42 billion pounds in 2022 in the UK, representing 8.4 percent of the country’s total retail spending, according to research from Barclays Corporate Banking. The study ‘What’s in store for retail?,’ focused on retail businesses with more than ten employees, found that ‘hybrid’ shopping, which involves...

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Retail

Primark to launch click and collect trial in the UK

Primark has confirmed that it is to trial a click and collect service on children’s products later this year as it looks to satisfy what it calls “unfulfilled demand,” while driving footfall from both existing and new customers to deliver additional sales in-store. The pilot project will run across up to 25 stores in the northwest of England and...

Retail

Missguided partners with InPost to expand Click And Collect service

Fast-fashion retailer Missguided has teamed up with InPost UK for a new contact-free collection and returns service. Missguided’s shoppers will now be able to collect and return items of clothing using InPost’s 24/7 self-serve parcel lockers which are found throughout the country at train stations and supermarkets, among other places. It comes...

Retail

John Lewis trials click and collect service with third party retailers

John Lewis Partnership is providing access to its click and collect distribution network to third party retailers as part of a pilot. The trial will kick off with British fashion retailer Boden, allowing its customers to use the John Lewis & Partners click and collect service to pick up their parcels from 30 Waitrose & Partners stores. John...

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Retail

Brits leave 228 million pounds worth of click-and-collect goods unclaimed

British shoppers left 228 million pounds worth of click-and-collect items unclaimed last year, according to new research. While nine in ten retailers say click-and-collect is the fastest growing delivery option, one in seven shoppers admit to clicking but not collecting their parcels, research from Barclaycard - which processes nearly half of...

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Retail

Fashion brands not meeting customers’ omnichannel expectations, study reveals

A new study has found that fashion brands are not delivering the omnichannel experience that customers expect, particularly when it comes to flexible and fast delivery and returns services, and modern customer support services. The study, which was conducted by retail automation platform Veeqo, found that only six percent of brands meet...