Customer Service news and archive

What AI is not going to fix for you in retail

It feels like everyone, everywhere is talking about AI. What it will change, how fast it will move, and how it might solve some of the biggest challenges businesses face today. It’s being positioned as the answer to everything from inefficiency to innovation. There is far less conversation about the other side of that coin: what AI is not going...

Retail

Half of Brits think department store customer service has worsened

Ditch the “fabricated experiential initiative” and work on customer service. That’s the best way to attract customers this Christmas shopping season according to The Institute of Customer Service, whose new research finds that 48 percent of UK shoppers think customer service in department stores has gotten worse in the last 10 years. Shoppers...