Delivery news and archive

Wolford admits to ‘overstretched’ delivery service amid restructuring efforts

Lanvin-owned tights brand Wolford has admitted to “unforeseen complications” leading to “longer-than-expected delays” on orders over recent months after dissatisfied customers made their complaints about the brand’s delivery service public. In a statement to the Guardian, Wolford said issues arose after it switched to a new delivery provider...

Retail

Black Friday delivery delays expected amid 30,000 retail vacancies

UK retailers face potential operational challenges this peak shopping season, with nearly 30,000 postal and delivery driver vacancies threatening to disrupt online sales expectations. The Esendex 'Delivery Delays' Report reveals a critical workforce shortfall across logistics sectors, with England experiencing the highest risk, registering 43.7...

Business

DPD to roll out robot deliveries to 10 UK towns and cities

Delivery company DPD has announced plans to expand its robot delivery service to 10 UK towns and cities in the next 12 months, starting with Raunds in Northamptonshire. The roll out follows what the firm reported to be a “successful trial” in Milton Keynes and will extend DPD’s ongoing relationship with AI-powered robotics specialist, Cartken....

Business

Packfleet to provide pollution-free delivery for Hurr

Fashion rental platform Hurr is partnering with all-electric courier Packfleet to offer pollution-free deliveries utilising its fleet of aquamarine electric vans. Packfleet, which also has fashion deals with Selfridges, Flannels and John Lewis, will deliver all of Hurr’s orders with the M25. Hurr’s London customers will be able to follow their...

Business

Narvar partners with logistics platform Fillogic to simplify returns

Narvar has announced a new partnership with logistics-as-a-service platform Fillogic with the goal of helping retailers and brands simplify and expedite product returns. The partnership will bring together Narvar’s end-to-end returns management solutions and Fillogic’s Hub Network and sortation technology. Fillogic will now be able to pick up...

Business

Secret Sales launches fulfilment service supporting brands needing UK distribution

Online marketplace Secret Sales has announced the launch of a fulfilment service that aims to support brands that require a UK distribution centre. The new offering, Fulfilment by Secret Sales (FBSS), hopes to solve logistical problems faced by brands that want to be featured on the marketplace but aren’t equipped with the infrastructure or...

Business

DPD UK grows its green fleet with new Ford deal

Parcel delivery firm DPD UK has announced it will be introducing 1,000 E-Transit vans this year, growing its electric vehicle fleet to over 2,500. Announced at Fully Charged Live, a clean energy vehicle show, DPD revealed the Ford E-Transit on stage at an exhibition during the event. With the delivery of the first vehicles coming in May, DPD...

Retail

UK shoppers “most likely” to abandon purchase due to poor delivery options

UK shoppers are almost twice as likely as their German counterparts to abandon their online shopping basket or switch retailers if delivery options are too slow or don’t meet their needs, according to a new report from BearingPoint. The ‘Fine-Tune Your Delivery Proposition’ report, based on a survey of 3,000 customers in the UK, France, and...

Retail

BRC calls on government to accelerate use of green goods vehicles

The British Retail Consortium (BRC) has called on the government to encourage the take-up of green technologies and reduce emissions from goods vehicles. The British trade representative wrote to the secretary of state for transport Grant Shapps suggesting financial incentives, such as a zero percent VAT rate for new green vehicle purchases,...

Retail

Royal Mail to temporarily offer free Parcel Collect service

Royal Mail is to offer free parcel pick-ups from customers’ homes in the coming weeks across the UK. From now until 30 May, the company will collect up to five parcels a day for free, on top of postage, from consumers using its Parcel Collect service. The Parcel Collect service was launched back in October 2020 and usually includes a pick-up...

Retail

Over half of 1-star reviews linked to post-purchase experience

Over half of 1-star reviews of major UK retailers on consumer review website Trustpilot are attributed to delivery and returns problems, new research reveals. A study of 3,000 1-star reviews on the platform, across eight direct to consumer sectors, found that nearly 40 percent of one-star complaints were attributed to issues with delivery...

Retail

Returns jump in July as Brits send back hasty lockdown purchases

The Royal Mail has seen a 25 percent year-on-year increase in the amount of returns made in July as Brits sent back items they splashed out on during lockdown. When breaking it down by areas in the UK making the most returns, St Albans tops the list, followed by Watford, Kingston-upon-Thames, Ilford and South West London. By country, capitals...