John Lewis Partnership news and archive

John Lewis Partnership customer director exits business

Charlotte Lock, chief customer director at John Lewis Partnership, has confirmed she has left the British retail group for an undisclosed role, which she describes as a “personal passion”. Lock joined the retailer in March 2022 as its first pan-partnership customer director, where she was responsible for delivering a customer strategy, brand...

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Unwrapping in 2025 - Leadership overhauls beckon fresh beginnings: The turnaround strategies of new CEOs

2024 seemed to take shape as a period of transition for many of the industry’s biggest players as they looked to swiftly, yet effectively, turn around lacklustre financials and return to growth, profitability or both. To lead such strategies, many took to overhauling their leadership teams, naming new CEOs in the process who have come in guns...

Retail

John Lewis opens first Caffè Nero shop in-store

John Lewis Partnership has teamed up with coffee chain Caffè Nero to open its shops in John Lewis stores, building on the successful relationship between Waitrose and the Nero Group established in 2021. The strategic partnership saw the first Caffè Nero shop open within a John Lewis store in Westfield White City shopping centre. The 1,500 square...

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John Lewis narrows losses, on track to deliver higher full year profit

John Lewis Partnership reported sales of 5.9 billion pounds in the first half, up 2 percent year-on-year, while revenue was up 2 percent to 5.2 billion pounds. The company said that the Partnership is on track to deliver significantly higher full year profit above the 42 million pounds reported in 2023/24. Commenting on the first half trading,...

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John Lewis Partnership appoints new chairman

The successor to outgoing chairman Sharon White has finally been named at John Lewis Partnership (JLP), where former chief executive officer for Tesco, Jason Tarry, is to take on the helm position of the board. White announced her intention to step down from the retail group’s board in the latter half of 2023 as she began to enter the final...

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Clare Swindell joins John Lewis board as non-executive director

The John Lewis Partnership has appointed Clare Swindell as a non-executive director and chair of the audit and risk committee. She succeeds Nicky Dulieu, who stepped down in December 2023. Swindell, the company said in a statement, is a highly experienced finance professional and has spent much of her career in retail. She was co-chief executive...

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John Lewis names Paul Jones as head of brand

The John Lewis Partnership (JLP), which owns and operates department store John Lewis and supermarket Waitrose, has appointed former Tesco executive Paul Jones as head of brand and store experience. In a statement, JLP said that Jones, who was with Tesco for 12 years, most recently as head of brand, store design, will be in charge of developing...

Fashion

John Lewis Partnership unveils new lifestyle brand

The John Lewis Partnership, which operates the department store chain John Lewis and supermarket Waitrose, has launched a new design-led lifestyle brand curated by designers and creators who have grown up in the care system. The ‘Made With Care’ brand is a design-focus collaboration that will combine “great design and desirable products,” while...

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John Lewis Partnership taps new property director

John Lewis Partnership, which comprises department store chain John Lewis and supermarket Waitrose, has named Martin Gafsen as new director of property, effective November 13. In his new role, Gafsen will be responsible for the strategy and management of the British retailer’s property portfolio. He succeeds Chris Harris who announced earlier...

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Former River Island CEO Will Kernan to join John Lewis board

John Lewis Partnership has appointed Will Kernan as a non-executive director of the Partnership board, with effect from September 12, 2023. Commenting on Kernan’s appointment to the board, Sharon White, chairman of the John Lewis Partnership, said: "We’re fortunate to have Will’s extensive experience and expertise, which will play a significant...

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John Lewis continues digital push with 100 million pound Google partnership

The John Lewis Partnership is pushing forward with its digital transformation with the announcement it has struck a 100 million pound deal with Google Cloud to provide customers with “even more tailored and personalised experiences”. The new partnership will see the partnership migrate more of its technology to Google Cloud, harnessing the tech...

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John Lewis to offer paid leave to all foster carers

The John Lewis Partnership, which includes department store John Lewis and supermarket chain Waitrose, will offer additional paid leave to all new and existing foster carers within its businesses. The move makes the retail group the largest organisation to receive ‘Fostering Friendly’ accreditation via the Fostering Network. The accolade...