Marks & Spencer news and archive

Marks & Spencer taps Zalando’s B2B unit to handle European orders

British department store giant Marks & Spencer (M&S) has extended its partnership with Zalando, tapping the multibrand platform’s B2B logistics unit to operate its orders across continental Europe. Zalando’s Zeos division will now handle M&S’ online direct-to-consumer business in the region, delivering orders across 21 markets. The latest...

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Business

Cyber attack slashes M&S first half profit by 55.4 percent

British retailer Marks & Spencer (M&S) reported a sharp 55.4 percent decline in first-half underlying profit, a drop that directly reflects the profound impact of a cyber security breach in April. The attack forced M&S to suspend its online clothing orders for seven weeks and severely disrupted its e-commerce platform and backend systems, which...

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Business

M&S CEO: “The Budget needs to back business, not burden it”

Stuart Machin, chief executive of Marks and Spencer (M&S), is calling on the government to “back business, not burden it” ahead of the Autumn Budget on November 26. In an open letter published by the British retailer, Machin urges chancellor Rachel Reeves not to add any more taxes that “hit consumers and the everyday economy,” to reassess...

People

Marks & Spencer extends chairman role

Department store Marks & Spencer has decided to extend the tenure of its current chairman Archie Norman as it moves into the next phase of its ongoing growth strategy. The move, which remains subject to shareholder approval at the company’s AGM, will extend Norman’s role for three years from September 2026. Norman, whose role will continue to be...

People

Marks & Spencer adds Cos veteran to fashion and beauty team

Paula Bricks has been named as Marks & Spencer's new fashion, home and beauty (FH&B) retail director, a role she will take up from November. Bricks’ appointment bolsters the retailer’s existing FH&B team, currently led by John Lyttle, the managing director of the division. Bricks, who confirmed her new title in a post on LinkedIn, joins the...

Fashion

Marks & Spencer strengthens menswear with new performance collection

British retailer Marks & Spencer is continuing to strengthen its menswear offering with the launch of a performance-led edit, designed to target “modern living - across work, travel and leisure”. Autograph Performance will sit within M&S’s sub-brand Autograph, and brings together cutting-edge innovations and advanced fabrics, such as Tech Wool...

Fashion

Marks & Spencer zones in on menswear with dedicated social media channel

British department store Marks & Spencer is hoping to further tap into the menswear market through the launch of an Instagram channel dedicated to the category. According to a Kantar study cited by the retailer, it already holds a 10.4 percent market share, and is thus “doubling down on its ambition to broaden customer appeal” by targeting new...

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Fashion

M&S launches resale on Ebay and extends recycling scheme

British retailer Marks & Spencer has launched a dedicated resale store on marketplace platform Ebay, which will allow shoppers to trade in and buy back pre-loved M&S clothing, footwear and accessories, as demand for pre-loved fashion continues to soar. The launch is the latest initiative under Another Life, which is how M&S activates its Plan A...

People

Marks & Spencer names new chief people officer

British department store Marks & Spencer has named Hayley Tatum as its new chief people officer. She joins the retailer from Asda, where she spent over 14 years in the same role, nine of which in combination with the title chief corporate affairs officer. Her appointment was confirmed by Marks & Spencer CEO, Stuart Machin, who, in a post on...

Retail

Marks & Spencer relaunches click and collect

Months after encountering a major cyberattack, British department store Marks & Spencer has relaunched its click and collect service. The retailer made the announcement on its social media platforms, where it stated that customers were now once again able to make orders online for collection in stores across the UK, as well as return online...

Culture

Marks & Spencer to host second season of ‘Dress The Nation’

British department store Marks & Spencer has said it is bringing its TV show, ‘M&S: Dress The Nation’, back for a second season, this time round with a focus on womenswear and menswear. Hosted by AJ Odudu and Vernon Kay, the debut edition of the ITV1 and ITVX series was said to have been watched by eight million viewers last year, underlining...

Retail

Marks & Spencer launches one-year guarantee on kidswear

British department store Marks & Spencer has introduced a one-year quality guarantee on its kids clothing line as part of its ongoing Plan A sustainability strategy. Through the agreement, customers of Marks & Spencer will be able to apply for a full refund within 365 days of purchase if a product does not meet the retailer’s standards. With...