EVRI news and archive

Unreliable deliveries related to retail dissatisfaction, say online shoppers

Online shoppers value speedy delivery, and delays can cause negative sentiment, according to data analysed by Unified Customer Intelligence startup Chattermill. Unreliable courier services, along with complicated return policies are the bugbear of shoppers, who value timeliness and delivery speed, and most of all a high level of customer...

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Delivery firm Hermes changes name to Evri

Parcel delivery company Hermes, which counts Asos, Marks & Spencer and John Lewis as clients, is changing its name to Evri as part of a complete rebrand to enhance its customer services. Described as a new chapter for Hermes, the company will rebrand as Evri with a new logo and brand identity, explained the delivery company in a statement, which...